Privacy policy

Privacy policy

Last updated: 8 September 2026

WonderMade respects your privacy. This policy explains how we collect, use and share personal information when you visit wondermadepets.com, contact us or place an order.

Information we collect

We may collect your name, billing and delivery address, email address, telephone number, order and payment details, correspondence, device and browser information, website activity, cookie identifiers and marketing preferences. For personalised products, we also collect the photographs, names and instructions you submit for your artwork.

How we use information

We use personal information to provide and improve the store; create artwork previews; process, produce and deliver orders; take payment; provide customer support; prevent fraud and protect the store; meet legal, tax and accounting obligations; and send marketing where you have consented or where otherwise permitted by law.

How we share information

We share information only as needed with service providers that help operate the store, including Shopify, payment processors, analytics and advertising providers, customer-support services, and printing and delivery partners such as Printify and its fulfilment providers. We may also disclose information when required by law, to protect legal rights, or as part of a business sale or reorganisation.

Our providers may process information in countries other than your own. Where required, appropriate safeguards are used for international transfers.

Photographs and artwork

Photographs and personalisation details are used to prepare and fulfil your order and provide support. We will not use a customer's pet photograph or finished portrait in public advertising or social media without permission.

Cookies, analytics and advertising

We and our providers use cookies and similar technologies to keep the store working, remember preferences, understand store performance and, where permitted, measure or personalise advertising. Available choices are provided through the store's cookie banner and privacy controls.

Retention

We retain information for as long as reasonably necessary to fulfil the purposes described above, maintain business and tax records, resolve disputes and meet legal obligations. Retention periods vary by type of information and applicable law.

Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to use of your personal information, request a portable copy, withdraw consent, or appeal a decision. You may also have the right to complain to your local data-protection authority.

To make a privacy request, use our Contact page. We may need to verify your identity before completing a request.

Children

The store is not intended for children under the age at which they can lawfully consent to use of their personal information in their country, and we do not knowingly collect their information.

Changes

We may update this policy to reflect changes to our services, providers or legal obligations. The latest version and update date will appear on this page.

Contact

Questions about this policy or our use of personal information can be sent through our Contact page.