Refund policy
Returns, refunds and cancellations
Made-to-order personalised items
Every WonderMade portrait is made to order from the photo and personalisation details you provide. Because personalised items cannot normally be resold, we do not accept returns or offer refunds simply because you change your mind after approving the final artwork.
Artwork approval and cancellations
We will send you an artwork preview before production begins. Unlimited revisions are included until you are happy with the design.
You may cancel your order for a full refund at any time before you approve the final artwork. Once you approve the artwork, your order enters production and can no longer be changed or cancelled.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, incorrect, or materially different from the artwork you approved, please contact us within 14 days of delivery. Include your order number and clear photographs of the item and its packaging so we can resolve the issue promptly.
Depending on the circumstances and your rights under applicable law, we will arrange an appropriate remedy, which may include a reprint, replacement, repair or refund. Please do not return or dispose of an item until our team has provided instructions.
Worldwide orders
This policy applies to orders shipped worldwide. Nothing in this policy limits any mandatory consumer rights that apply in your country or region.
Contact us
To request a cancellation or report a problem, use the Contact page and include your order number.
