Shipping policy

Shipping and delivery policy

Last updated: 10 September 2026

Made-to-order process

Every WonderMade portrait is personalised. We prepare an artwork preview and send it to you for approval before production begins. Unlimited reasonable revisions are included before approval. Production time starts only after you approve the final artwork.

Processing and production

Please allow approximately 2–5 business days for production after artwork approval. During busy periods or where a product needs to be reprinted for quality reasons, production may take longer. We will contact you if a material delay affects your order.

Delivery regions and current estimates

We ship worldwide to the countries enabled at checkout. Current delivery estimates after production are:

  • United Kingdom: 2–4 business days.
  • United States: 3–5 business days.
  • European Union: 2–11 business days where the destination is enabled in our EU market.
  • Other eligible international destinations: 3–17 business days.

These are estimates and do not include artwork preparation, customer approval or production time. Remote destinations, customs processing, peak periods and carrier disruption may extend delivery.

Delivery charges

Delivery charges are shown before payment and may be displayed in your local currency. UK standard delivery is £5.99 and free on orders of £70 or more. United States standard delivery is $9.99 and free on orders of $95 or more. Standard delivery to enabled EU destinations is £14.99, and standard delivery to other eligible international destinations is £23.99.

Digital-only products do not require physical delivery and will not incur a physical shipping charge.

Customs, duties and taxes

Orders may be produced closer to the delivery destination where possible. Unless checkout states otherwise, international customers are responsible for any import duties, taxes or customs charges imposed by the destination country.

Addresses and tracking

Please check the delivery address carefully before placing your order. Contact us as soon as possible if it needs changing. We cannot guarantee an address can be changed after production or dispatch. Tracking is provided when available and will be sent using the contact details supplied with the order.

Split shipments

Items in the same order may be produced by different facilities and arrive in separate parcels. You will not be charged additional delivery fees because we split an order.

Delayed, lost or damaged parcels

If tracking has not updated for an unusual period, a parcel is marked delivered but cannot be found, or an order arrives damaged, use our Contact page and include your order number. For damage, include clear photographs of the item and packaging. We will investigate with the carrier or production partner and provide an appropriate remedy under applicable law and our Refund policy.

Contact

Questions about delivery can be sent through our Contact page.